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Privacy Policy

Cloud on Fire ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or infrastructure.

By using Cloud on Fire services, you agree to the collection and use of information in accordance with this policy.

1. Company Information

  • Company Name: Cloud on Fire
  • Registered Address: Shop No 9, Capital Athena, Sec 1, Society, Bisrakh Jalalpur, Noida, Uttar Pradesh 201318, India
  • Email: [email protected]
  • Phone: +91 8766215705

2. Information We Collect

When you use Cloud on Fire services, we may collect the following types of information.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Company name (if applicable)
  • Payment details (processed by secure third-party payment processors)

Account Information

When creating an account or purchasing services, we may collect:

  • Login credentials
  • Service configuration information
  • Order and billing history
  • Customer support communications

Technical & Usage Information

We may automatically collect technical information such as:

  • IP address
  • Device information
  • Browser type and version
  • Login timestamps
  • Server activity logs
  • Network usage statistics

This data helps us maintain system stability and prevent abuse.

3. How We Use Your Information

Cloud on Fire may use collected information for purposes including:

  • Providing and maintaining hosting services
  • Processing payments and orders
  • Providing customer support
  • Preventing fraud or illegal activity
  • Monitoring network stability and performance
  • Improving our infrastructure and services
  • Communicating important service updates or security alerts

Cloud on Fire does not sell customer personal information to third parties.

4. Payment Processing

Payments for Cloud on Fire services are handled through secure third-party payment gateways.

Cloud on Fire does not store full credit or debit card information on its servers.

Payment processors may collect billing data according to their own privacy policies.

5. Log Data & Infrastructure Monitoring

To ensure security and system stability, Cloud on Fire may maintain logs including:

  • IP addresses
  • Network traffic metadata
  • Login attempts
  • Resource usage statistics
  • Server access logs

These logs are used for:

  • Security monitoring
  • Infrastructure management
  • Abuse detection
  • System troubleshooting

6. Data Security

Cloud on Fire implements reasonable security measures to protect customer data, including:

  • Secure hosting infrastructure
  • Access control systems
  • Monitoring tools for threat detection
  • Security auditing procedures

However, due to the nature of the internet, no system can be guaranteed to be completely secure, and Cloud on Fire cannot guarantee protection from highly sophisticated cyber attacks or unforeseen vulnerabilities.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Prevent abuse or fraud

Certain data may be retained longer where required by law or regulatory compliance.

8. Sharing of Information

Cloud on Fire may share limited information in the following circumstances:

Service Providers

Information may be shared with trusted third-party providers who assist with:

  • Payment processing
  • Infrastructure services
  • Security monitoring
  • Customer support tools

Legal Requirements

Information may be disclosed if required to:

  • Comply with legal obligations
  • Respond to lawful government requests
  • Protect infrastructure security
  • Prevent fraud, abuse, or illegal activities

These providers are required to maintain confidentiality.

9. Cookies & Website Tracking

Cloud on Fire may use cookies and similar technologies to improve website functionality. Cookies may be used for:

  • Login sessions
  • Website performance monitoring
  • Analytics
  • User experience improvements

Users may disable cookies through browser settings, though some features may not function properly.

10. Customer Responsibilities

Customers are responsible for protecting their own:

  • Account credentials
  • Server configurations
  • Data backups
  • Hosted content

Cloud on Fire does not assume responsibility for data loss caused by user misconfiguration, negligence, or software vulnerabilities.

11. Children's Privacy

Cloud on Fire services are not intended for individuals under 18 years of age without supervision. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

Cloud on Fire reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on the official website, and continued use of services indicates acceptance of the updated policy.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Registered Address:

Shop No 9, Capital Athena, Sec 1, Society, Bisrakh Jalalpur, Noida, Uttar Pradesh 201318, India